Contact SanoLagani: We're Here to Help
Last Updated: April 2026
At SanoLagani, we value direct communication with our users. Whether you're a retail investor tracking NEPSE trends, a young professional calculating your tax liability, or someone just starting their financial journey, our team is here to listen, assist, and improve your experience.
How to Reach Us
We offer multiple channels to ensure you get the support you need, when you need it:
Email Support For general inquiries, data corrections, or feedback about our tools: contact@sanolagani.com We aim to respond to all emails within 24-48 hours during business days.
Phone Support For urgent matters or direct assistance: +977-9769779421 Available Sunday to Friday, 10:00 AM to 5:00 PM NPT
WhatsApp Support For quick questions and plan sharing: https://wa.me/+977-9769779421 Message us with your query, and our team will guide you through the solution.
Registered Office SanoLagani Kathmandu, Nepal (For official correspondence and partnership proposals)
Social Media Stay updated with market insights, tool updates, and financial tips: Facebook: https://facebook.com/sanolagani
Support Categories
To help us serve you faster, please mention the relevant category when contacting us:
Technical Support
- Issues with calculator results or unexpected errors
- Problems saving or sharing your financial plans
- Website performance, loading issues, or mobile app bugs
- Account access or token-related questions
Data Correction Requests
- Discrepancies in NEPSE indices, gold prices, or USD exchange rates
- Outdated bank FD rates or loan interest information
- Incorrect company financials (EPS, BVPS, PE ratio) for listed stocks
- IPO calendar updates or dividend history corrections
Media & Partnership Inquiries
- Press requests, interview opportunities, or content collaboration
- API access proposals for banks, brokers, or fintech partners
- Sponsored content or educational workshop partnerships
General Feedback
- Feature requests or suggestions for new tools
- User experience improvements or design feedback
- Success stories or testimonials you'd like to share
What to Expect After You Contact Us
- Acknowledgment: You'll receive an auto-reply confirming we've received your message.
- Triage: Our support team reviews your query and assigns it to the relevant specialist.
- Resolution: We'll provide a solution, workaround, or timeline for complex issues.
- Follow-up: If needed, we'll check back to ensure your concern was fully addressed.
For data correction requests, we typically verify and update information within 48 hours after cross-checking with official sources (NRB, NEPSE, IRD, or bank bulletins).
Frequently Asked Questions
Q: Can you help me with personal financial advice? A: SanoLagani provides educational tools and data-driven insights, not personalized financial advice. For tailored recommendations, please consult a certified financial advisor or Chartered Accountant in Nepal.
Q: How do you verify the accuracy of your data? A: We use a multi-source "Trust Engine" that cross-references values from NRB, NEPSE, ShareHub, Merolagani, and official bank publications. Data is marked as "Verified" only when multiple independent sources agree within a defined tolerance.
Q: Is my calculator input data stored or shared? A: No. Calculator inputs are processed locally in your browser. When you save a plan using our /r/{token} feature, only anonymized, aggregated results are stored — never your raw personal or financial details. Learn more in our Privacy Policy.
Q: Do you offer API access for developers or institutions? A: Yes. We provide structured API access for verified partners. Please email contact@sanolagani.com with your use case, and our team will share documentation and pricing details.
Our Commitment to You
- Transparency: Every data point on SanoLagani includes a source attribution and last updated timestamp.
- Accuracy: We obsess over data quality because your financial decisions depend on it.
- Privacy: We never sell, rent, or share your personal information with third-party advertisers.
- Continuous Improvement: Your feedback directly shapes our product roadmap and feature priorities.
Report a Security Concern
If you believe you've discovered a security vulnerability on our platform, please contact us immediately at contact@sanolagani.com with the subject line "Security Report". We take all security matters seriously and will investigate promptly.
Disclaimer
SanoLagani is not a financial institution, registered investment advisor, or tax consultant. All content, tools, and data provided on this platform are for educational and informational purposes only. We strive for accuracy but cannot guarantee real-time precision due to potential delays in source data feeds. Always consult a certified professional before making significant financial decisions.
Thank you for trusting SanoLagani. Your questions, feedback, and engagement help us build a more financially empowered Nepal — together.